1. Appointment Retainer
A $75 non-refundable retainer is required at the time of booking to secure your requested appointment date and time. This amount will be applied directly toward your service on the day of your visit.
2. Cancellations & Rescheduling (72 Hours Notice)
We understand that schedule adjustments are sometimes necessary. We respectfully request at least 72 hours’ advance notice for any cancellation or rescheduling requests.
With 72+ hours’ notice: Your $75 retainer will remain on your account as a credit and can be transferred toward your rescheduled appointment.
With less than 72 hours’ notice: Cancellations or changes made within this window will result in the forfeiture of your $75 retainer.
3. Late Cancellations & No-Shows
Late Cancellations: Appointments canceled or rescheduled less than 72 hours prior to the start time will forfeit the $75 retainer.
No-Shows: Failing to show up for your scheduled appointment without prior notification will result in the forfeiture of your $75 retainer. Additionally, U•Glow reserves the right to charge up to 100% of the full service price to the credit card on file.
4. Late Arrivals
If you arrive more than 15 minutes late for your scheduled appointment, we may need to shorten your treatment duration or reschedule your visit to ensure we remain on schedule for subsequent clients. Late arrivals that require rescheduling will be treated as a late cancellation and will forfeit the $75 retainer.
5. Policy Acknowledgment
By booking an appointment online, by phone, or in person, you acknowledge, understand, and agree to the terms of U•Glow’s Cancellation & Appointment Policy.
Thank you for respecting our time, expertise, and commitment to delivering an exceptional experience for every client.